TERMS & CONDITIONS
These terms and conditions affect your legal rights. It is important that you read this agreement carefully before making a purchase. By signing this agreement or by selecting “I agree to the Terms and Conditions” you acknowledge that you have read, understood and agreed to be bound by the terms and conditions in this agreement. If you are making a purchase on behalf of another person, you agree that you are their agent so that they will be bound by this agreement.
FULL SWING SIMULATORS (Trading as “Full Swing Simulators”) as the supplier of recreational services, sells all tickets and supplies all recreational services and facilities to the customer (“you”), including but not limited to indoor golf simulation session, putting green sessions, coaching & lessons, entertainment, food & drinks, sitting area and use of the Simulator Bays and Exputt putting bays within Full Swing Simulators venue. All use of the facilities at Full Swing Simulators is undertaken according to the Terms and Conditions in this agreement, the safety rules and restriction guidelines on the Full Swing Simulators website and the instructions given during introduction briefing. By purchasing a simulation session and/or participation in a session at Full Swing Simulators, you are deemed to have accepted the Terms and Conditions in this agreement with Full Swing Simulators.
PARTICIPATION STATEMENT:
DISCLAIMER:
By participating you agree to the Terms & Conditions and Safety Rules & Restriction Guidelines below. You should be in good health to participate in physical activity and participate in accordance with these rules. It is the parents/guardians responsibility to ensure that their children adhere to these safety rules. Golfing is not recommended for guests that have neck or back problems, heart problems or have had recent surgery. If you encounter any problems or have any pre-existing medical conditions please discuss these with a staff member of Full Swing Simulators.
By agreeing to these Terms and Conditions, you acknowledge that golfing can be a dangerous pastime with inherent risks and hazards and as a consequence, personal injury and sometimes death can occur and you assume and accept all such risks. Full Swing Simulators has taken every possible step to ensure that you have a completely safe and fun experience through the use of our Simulator Bays and Putting Greens, high-quality equipment, and the employment of a qualified and experienced team. However, we cannot accept any responsibility for injuries sustained due to negligence on the part of the participants. For you to enter Full Swing Simulators premises, we will require that you confirm that you accept responsibility for you and your party during your time in the center.
RELEASE:
GENERAL GUIDELINES:
Subject to the provisions in this agreement, you release, discharge and forever hold harmless Full Swing Simulators, its employees, directors and agents from all liability, obligation and responsibility of any nature for death or for any losses, damages or injuries relating to or arising directly or indirectly from your engagement in the recreational activity and from your participation in any related or incidental activities.
This Release shall be binding on your Estate and may be pleaded by Full Swing Simulators as a complete bar in relation to any action, suit, claim or demand of any nature that you may bring against Full Swing Simulators, or which may be brought on your behalf. This Release shall extend and shall apply to all conduct of Full Swing Simulators including, without limitation, the circumstances where the facilities pursuant to which the recreational activity takes place were not supplied with due care and skill or not fit for purpose or because of negligence, breach of contract, statute or statutory duty by Full Swing Simulators. In no event shall Full Swing Simulators be liable for loss of profit or consequential damages, whether based on breaches of contract, warranty or otherwise.
Entry price includes the hire of the full bay, an introduction then a 50-minute Simulator Bay session or 30-minute Putting Bay (Exputt) session.
Please arrive 10 minutes prior to your booked session for processing and introduction.
Parents/Guardians remain responsible for their child’s welfare at all times
Please note: children aged 13 and under must be accompanied by a responsible adult who is required to be present during the session. Unaccompanied children will not be allowed to participate and will lose their booked session. If one parent or guardian is bringing multiple kids, some of which are not his/her own, that adult is responsible for that group.
All bookings are subject to our Booking/Cancellation/Refund Policy stated in the Terms and Conditions.
Participants must follow the below Safety Rules and Restriction Guidelines. Failure to abide by any of the guidelines may result in cancellation of the remainder of your paid simulator time without compensation You acknowledge that despite Full Swing Simulator's reasonable precautions, Full Swing Simulators products and services may be listed at an incorrect price, with incorrect information, or which are unavailable due to an error or oversight. In these circumstances, Full Swing Simulators reserves the right to cancel the transaction, notwithstanding that your booking has been confirmed and full payment has been made.
GOLFERS MUST
IMPORTANT: NO LONG-DRIVE DRIVERS!!!
FEES, CHARGES AND TICKETS/PASSES:
BOOKING / CANCELLATION / REFUND POLICY:
All transactions are in New Zealand Dollars (GST inclusive). Fees and charges are shown on the Full Swing Simulators website and at the venue and are subject to change without notice. Booking online in advance is recommended to ensure space is available. You are required to pay the session fee in full prior to being admitted into that session. Tickets/passes issued remain the property of Full Swing Simulators and are void if tampered with. Multipasses and Gift Cards are non-refundable and void after the 12-month expiry date. All Full Swing Simulators tickets/passes are valid only for the date and time shown and may not, without the prior communication and written consent of Full Swing Simulators, be resold or offered for resale at a premium or used for advertising, promotion, or other commercial purposes either by you as the original purchaser or any subsequent bearer. You acknowledge that despite Full Swing Simulator's reasonable precautions, Full Swing Simulator products and services may be listed at an incorrect price, with incorrect information, or unavailable due to an error or oversight. In these circumstances, Full Swing Simulators reserves the right to cancel the transaction, notwithstanding that your booking has been confirmed and full payment has been made.
At Full Swing Simulators, all bookings and services are non-refundable as you have agreed to our Terms & Conditions at your time of booking.
*Please note there will be NO REFUND for no-shows on the day. **Transaction Fees are 100% NON-REFUNDABLE.
SIMULATOR BAY and PUTTING BAY BOOKINGS:
At Full Swing Simulators, all casual indoor golf simulation session bookings are non-refundable but can be rescheduled or held as a credit to the last business day of that year less a $5 administration fee per every transaction request. Rescheduling is subject to availability. To reschedule, you need to contact Full Swing Simulators by using the CONTACT US (golf@fullswingsims.co.nz) page on our website or on 021 222 5437 giving at least the below minimum period of prior notice, and make the appropriate arrangements with one of our staff for a new date and time which will require confirmation by a new confirmation email from Full Swing Simulators.
BOOK A BAY & PUTTING BAY (Exputt) BOOKINGS
Should you need to reschedule your session for whatever reason, we will require a minimum of 24-hour notice prior to your booked session. Unfortunately, we are unable to offer any rescheduling if less than a 24-hour notice is given, and then the non-refundable policy applies.
SIMULATOR LEAGUES
Should you need to reschedule your simulator leagues for whatever reason, we will require a minimum of 7 days' notice prior to the starting date of your booked Simulator League. Unfortunately, we are unable to offer any re-scheduling if less than a 7-day notice is given, and then the non-refundable policy applies.
MORNING & TWILIGHT and MONTHLY SUNDAY FAMILY LEAGUE
Should you need to reschedule your league session for whatever reason, we will require a minimum of 24 hours ' notice prior to your booked session. Unfortunately, we are unable to offer any rescheduling if less than a 24-hour notice is given, and then the non-refundable policy applies.
BOOKING / CANCELLATION / REFUND POLICY:
AGE RESTRICTIONS:
At Full Swing Simulators, you are eligible to make amendments or cancellations for any corporate, exclusive, group, party, or school bookings giving at least the below minimum period of prior notice. You need to contact Full Swing Simulators by using the CONTACT US (golf@fullswingsims.co.nz) page on our website or 021 222 5437 giving at least the below minimum period of prior notice and make the appropriate arrangements with one of our staff with the new date and time which will require confirmation by a new confirmation email from Full Swing Simulators.
*Please note there will be NO REFUND for no-shows on the day. **Transaction Fees are 100% NON-REFUNDABLE.
RESCHEDULING YOUR BOOKING
Should you need to reschedule your booking for whatever reason, we will need a minimum of 7 days notice. You are entitled to reschedule less a $5 administration fee per every transaction request. Unfortunately, we are unable to offer any rescheduling if less than a 7-day notice is given, and then the non-refundable policy applies.
PARTIAL CANCELLATION OF YOUR BOOKING
Should you need to partially cancel part of your booking for whatever reason, we will need a minimum of 7 days' notice for you to qualify for a refund less a $5 administration fee per every transaction request. Unfortunately, we are unable to offer any refunds if less than a 7-day notice is given, and then the non-refundable policy applies.
CANCELLATION OF YOUR BOOKING
Should you need to cancel your booking for whatever reason, we will need a minimum of 7 days notice for you to qualify for a refund less a $100 cancellation fee per booking. Unfortunately, we are unable to offer any refunds if less than a 7-day notice is given and then the non-refundable policy applies
Children aged 13 and under must be supervised by a responsible adult. The adult responsible for such children agrees to be bound by the Full Swing Simulators General Terms and Conditions on their behalf and will directly supervise the child at all times.
HEALTH AND EMERGENCY TREATMENT:
You acknowledge and are aware that the physical and mental exertion required to engage in the recreational activity and/or to participate in the activity can activate or aggravate a pre-existing physical condition, so you are required to be in good health and free from any adverse medical conditions. You are not permitted to participate in golfing if you are impaired by any medical conditions. You should always seek medical advice if you are in doubt about your health. You agree to pay the cost of and authorise Full Swing Simulators to take all steps it considers reasonably necessary to protect your welfare in the event of personal injury, including the administration of any emergency medical treatment and ambulance transportation.
HEALTH AND EMERGENCY TREATMENT:
No outside food or drinks is permitted inside Full Swing Simulators.
Actions of Others: You acknowledge that that there are inherent risks that may arise from the actions of other participants and/or spectators that are not condoned by Full Swing Simulators, but which may nevertheless still occur, which include pedestrian traffic, irresponsible, unreasonable, excessive, reckless, careless, unkind, wanton and generally objectionable behaviour whether intentional or unintentional.
RIGHT TO REFUSE ENTRY:
Full Swing Simulators holds the right to refuse entry or cancel your access to use the facility if you:
reasonably appear to be under the influence or in the possession of alcohol or illicit substances;
fail to comply with Safety Rules and Restriction Guidelines and/or fail to follow the instructions of Full Swing Simulators staff;
behave in an offensive, reckless, careless, or threatening manner to other customers or staff; and
are reasonably deemed to be a danger to yourself, other customers, or Full Swing Simulators staff.
CONSENT FOR VIDEO, IMAGES AND EMAIL:
You acknowledge and give consent that, upon entering the Full Swing Simulators premises, you and the children for whom you are responsible may be photographed and/or videoed for security, safety, and promotional purposes. By providing your email to Full Swing Simulators you consent to receiving promotional and advertising material from time to time.
By clicking “I have read and accept the Terms & Conditions” on the website, you agree to the following:
I acknowledge and agree with these Full Swing Simulators General Terms and Conditions.
I have read, understood, and accepted the Full Swing Simulators Safety Rules and Restriction Guidelines.
I affirm that my health is good and my participation in Full Swing Simulators activities is voluntary.
