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Full Swing Simulators – Terms & Conditions

These Terms & Conditions outline the rules for using our facilities and services. By booking, purchasing, or participating in any session, you agree to these terms.

1. About Us

Full Swing Simulators provides indoor golf experiences, including simulator bays, putting bays (Exputt), coaching, leagues, and social sessions. All participants must follow these Terms & Conditions, our safety rules, and staff instructions.

2. Participation & Safety

  • Golf involves physical activity and some risk. You take part at your own risk.
  • You must be in good health to play. If you have any medical conditions, please speak with staff before participating.
  • Children aged 13 and under must be supervised by a responsible adult at all times.
  • Parents/guardians are responsible for ensuring their children follow all rules.
  • Full Swing Simulators is not liable for injury, loss, or damage caused by failure to follow rules or staff instructions.

3. Golf Bay Rules

To keep everyone safe:

  • Check in before entering any simulator bay.
  • Keep golf clubs and shoes clean (no spikes).
  • Only one person in the hitting area at a time.
  • Swing only on the green mat and always check surroundings before hitting.
  • Never use long-drive drivers.
  • Report any accidents or equipment damage immediately.
  • You are responsible for any damage caused by misuse or not following instructions.

4. Bookings, Cancellations & Refunds

  • All prices are in NZD and include GST.
  • Bookings are non-refundable, but sessions can be rescheduled with notice.
  • Rescheduling:
    • Simulator or Putting Bay sessions: at least 24 hours’ notice.
    • Leagues: at least 7 days’ notice.
    • Corporate/Group bookings: at least 7 days’ notice.
  • A $5 admin fee applies to all changes.
  • Less than the required notice or “no-shows” = no refund or credit.
  • Transaction fees are non-refundable.
  • Multipasses and gift cards are valid for 6 months and are non-refundable.

5. Health & Emergencies

  • Participation is at your own risk.
  • If you’re unsure about your health, please consult a doctor before playing.
  • You authorize Full Swing Simulators to provide or arrange medical treatment in an emergency.
  • Any costs related to emergency treatment are your responsibility.

6. Behaviour & Right to Refuse Entry

We may refuse entry or ask you to leave if you:

  • Are under the influence of alcohol or drugs.
  • Act in an unsafe, rude, or threatening way.
  • Ignore safety instructions or staff directions.
  • Pose a risk to yourself, others, or our staff.

7. Food & Drink

No outside food or drinks are allowed inside the venue.

8. Photos, Video & Marketing

By entering the venue, you agree that photos or videos may be taken for safety, security, or promotional use.
By providing your email, you consent to receive occasional promotional updates from Full Swing Simulators (you can unsubscribe anytime).

9. Liability & Release

By participating, you agree that:

  • You understand and accept the risks of golf and simulator activities.
  • You release and hold harmless Full Swing Simulators, its employees, and agents from any liability for injury, loss, or damage arising from participation.
  • This release applies even if injury results from negligence, except where required by law.

10. Agreement

By booking or clicking “I agree to the Terms & Conditions,” you confirm that you:

Participate voluntarily and at your own risk.

Have read and understood these Terms & Conditions.

Accept all rules, safety guidelines, and responsibilities listed above.

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